THE AVENUE ULTRASOUND

These Terms of Business and Patient Terms & Conditions (“Terms”) apply to all appointments, consultations, diagnostic services, investigations, treatments, blood tests, ultrasound scans, health screening services and any other services provided by The Avenue Ultrasound Ltd.

By booking, attending or receiving services from us, you confirm that you have read, understood and agree to be bound by these Terms.

1. ABOUT US

By booking an ultrasound scan with The Avenue Ultrasound Ltd, trading as The Avenue Ultrasound, you agree to these Terms of Business.

References to “we”, “us” and “our” mean:

The Avenue Ultrasound Ltd
Company Number: 16128783

Registered Office:

24 The Avenue
Alwoodley
Leeds
LS17 7BE

Email: info@theavenueultrasound.co.uk

2. BOOKING AN APPOINTMENT

Appointments may be booked through our website, by telephone, by email or following an enquiry submitted through our website.

An appointment is not confirmed until payment has been received and confirmation has been issued by us.

It is your responsibility to:

Attend your appointment;
Arrive at least 10 minutes before your appointment time; and
Follow any preparation instructions provided before your appointment.

Preparation requirements may include attending with a full bladder, fasting before the examination or following other instructions relevant to the scan being performed.

Failure to follow preparation instructions may affect the quality of the examination and may require the appointment to be rearranged.

Patients arriving more than 10 minutes late may have their appointment shortened, rearranged or cancelled at our discretion.

3. FEES AND PAYMENT

Payment is required in full at the time of booking unless otherwise agreed by us.

Prices vary depending upon the type of ultrasound examination being performed and will be displayed on our website or confirmed at the time of booking.

We reserve the right to refuse or cancel appointments where payment has not been received.

4. ADDITIONAL SERVICES AND CHARGES

The standard scan fee includes:

The ultrasound examination; and
A written diagnostic report.

Ultrasound images are not included as part of the standard service.

Patients who wish to receive copies of ultrasound images may request them for an additional charge of £25.

Patients who require their report urgently may request a fast-track reporting service for an additional charge of £50, subject to availability.

Fast-track reporting aims to provide a report within 24 hours of the appointment but cannot be guaranteed in circumstances outside our reasonable control.

Any additional services requested after the appointment may require payment before they are provided.

Ultrasound images are provided for personal reference only and do not form part of the clinical report. In the event of any discrepancy between an image and the written report, the written report shall take precedence.

5. CANCELLATIONS AND REFUNDS

More than 5 days before the appointment

You are entitled to a full refund.

Between 2 and 5 days before the appointment

You are entitled to a refund less a £50 administration charge.

Less than 2 days before the appointment

No refund will be payable.

Failure to attend

If you do not attend your appointment without prior notice, no refund will be payable.

We reserve the right to waive cancellation fees in exceptional circumstances.

6. APPOINTMENT DELAYS AND CANCELLATIONS

Occasionally appointments may need to be postponed, rearranged or cancelled due to circumstances outside our reasonable control, including:

Sonographer illness;
Equipment failure;
Technical issues;
Emergency clinical situations;
Severe weather;
Operational requirements.

If this occurs, we will make reasonable efforts to contact you and offer an alternative appointment or refund where appropriate.

We are not responsible for travel costs, accommodation costs, loss of earnings or other expenses arising from a cancelled or rearranged appointment.

7. ULTRASOUND EXAMINATIONS

Ultrasound examinations are an important diagnostic tool but have limitations.

Not all conditions, abnormalities or diseases can be detected through ultrasound.

The quality and accuracy of a scan may be affected by factors including:

Body shape and build;
Bowel gas;
Scar tissue;
Movement during the examination;
Visibility of the area being scanned;
The nature or stage of a condition.

A normal scan result does not guarantee the absence of disease, abnormality or injury.

In some circumstances additional imaging, investigations, specialist review or further assessment may be recommended.

8. ULTRASOUND REPORTS

A written report is normally issued within five working days of the appointment.

Report turnaround times are estimates only and may occasionally be longer due to factors outside our control.

Reports are prepared using the information available at the time of the examination and represent the professional opinion of the reporting practitioner based upon the images obtained.

If significant or unexpected findings are identified, we may recommend further investigations, specialist assessment, referral to an appropriate healthcare professional or take such other steps as we consider appropriate in accordance with Clause 9.

9. SIGNIFICANT OR UNEXPECTED FINDINGS

Where a scan identifies a finding which, in the opinion of the reporting practitioner, may require urgent medical attention, further investigation or specialist review, The Avenue Ultrasound or the reporting practitioner may, where considered appropriate and in the interests of patient safety:

Contact the patient directly;
Contact the patient’s GP;
Contact the referring healthcare professional;
Contact another healthcare provider involved in the patient’s care; and/or
Advise the patient to seek urgent medical attention.

In exceptional circumstances, where there is believed to be a significant risk to the patient’s health or safety, The Avenue Ultrasound or the reporting practitioner may share relevant information with appropriate healthcare providers without further consent where permitted by law and considered necessary in the interests of patient safety.

Nothing in this clause creates an obligation on The Avenue Ultrasound or any reporting practitioner to contact any particular healthcare provider, emergency service or third party, and responsibility for obtaining appropriate follow-up medical care remains with the patient.

10. YOUR RESPONSIBILITIES

You agree to:

Provide accurate personal information;
Provide relevant medical information where requested;
Inform us of any changes in your circumstances;
Follow any preparation instructions provided before your appointment;
Seek appropriate medical advice regarding your results where necessary.

We are not responsible for any consequences arising from inaccurate or incomplete information supplied by you.

11. CLINICAL LIMITATIONS

The Avenue Ultrasound provides diagnostic ultrasound examinations and associated reports.

Our services do not replace:

Emergency medical treatment;
Ongoing GP care;
Hospital services;
Specialist medical advice.

You should discuss your results with your GP, consultant or healthcare professional where appropriate.

If you believe you require urgent medical attention, you should contact NHS 111, attend your nearest Accident and Emergency Department or dial 999.

12. PRACTISING PRIVILEGES AND REGULATION

The Avenue Ultrasound operates ultrasound services through suitably qualified practitioners.

Certain clinical services may be delivered under practising privileges arrangements with healthcare organisations that hold Care Quality Commission registration.

Further information regarding our regulatory arrangements is available upon request.

13. PATIENT CONDUCT

We are committed to providing a safe environment for patients and staff.

We reserve the right to refuse or terminate an appointment where a patient behaves in a manner that is:

Abusive;
Threatening;
Aggressive;
Violent;
Harassing;
Discriminatory; or
Otherwise inappropriate.

No refund will be payable where an appointment is terminated due to inappropriate behaviour.

14. RECORDING POLICY

Photography, audio recording and video recording within our premises is prohibited without prior consent.

We reserve the right to terminate an appointment where unauthorised recording takes place.

15. PRIVACY AND DATA PROTECTION

Personal information will be processed in accordance with:

UK GDPR;
The Data Protection Act 2018; and
Our Privacy Policy.

Information may be shared where necessary with:

Reporting practitioners;
Healthcare providers involved in your care;
Regulatory bodies; and
Third parties where required by law.

16. COMPLAINTS

If you are dissatisfied with any aspect of our service, please contact us:

Email: info@theavenueultrasound.co.uk

or write to:

The Avenue Ultrasound Ltd
24 The Avenue
Alwoodley
Leeds
LS17 7BE

We will investigate complaints in accordance with our complaints procedure.

17. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

Death or personal injury caused by negligence;
Fraud;
Fraudulent misrepresentation; or
Any liability that cannot lawfully be excluded.

Subject to the above, we shall not be liable for:

Indirect losses;
Consequential losses;
Loss of earnings;
Loss of business;
Loss of opportunity;
Costs arising from delayed diagnosis by third parties; or
Costs arising from a failure to seek further medical advice where recommended.

Nothing in these Terms guarantees that an ultrasound examination will identify every condition, abnormality or disease.

18. FORCE MAJEURE

We shall not be responsible for any delay or failure to perform our obligations where caused by circumstances outside our reasonable control.

Examples include:

Severe weather;
Power outages;
Internet or telecommunications failures;
Equipment breakdown;
Staff illness;
Government action; or
Industrial action.

19. CHANGES TO THESE TERMS

We may amend these Terms from time to time.

Any updated version will be published on our website and will apply to future bookings.

20. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms have been updated and loaded on 17.06.2026.